Frequently Asked Questions

Everything you need to know about shopping at Fred Aldous.

What are your standard shipping rates and delivery times?

We offer several shipping options depending on your location and urgency. Standard delivery typically takes 3-5 business days, while express options are available at checkout for next-day delivery on orders placed before 2 PM.

Can I return an item if I change my mind?

Yes, we offer a 30-day return policy for most items. Products must be unused, in their original packaging, and in a resaleable condition. Please note that certain bespoke or perishable goods may be exempt.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also complete your purchase using PayPal, Apple Pay, or Google Pay for a faster checkout experience.

How can I track my order status?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website where you can monitor your parcel's progress.

Do you offer bulk discounts for professional artists or schools?

We do provide competitive pricing for bulk purchases and educational institutions. Please contact our dedicated accounts team with your requirements to receive a personalized quote.

What should I do if my items arrive damaged?

If your order is damaged during transit, please contact our customer service team within 48 hours of delivery with photos of the damage and your order number so we can arrange a replacement or refund.